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Responsible Gaming

Responsible Gaming

Last updated: 10/10/2026

At LaFacha Bet, playing is entertainment β€” never a way to make money, solve financial problems or escape worries. This Policy brings together our commitments and the tools we make available to you so that gaming remains only entertainment. It follows the best international practices of responsible gaming and player protection, including the standards adopted by reference regulators and the European Gaming and Betting Association (EGBA), without prejudice to stricter local requirements.

1. Our commitments

  • Prohibit access by minors and verify the age and identity of all players.
  • Offer simple and effective tools for controlling spending and time.
  • Monitor signs of risky behaviour and act proactively.
  • Train our support team to recognise and assist players at risk.
  • Carry out responsible advertising: no appeal to minors, no promise of easy winnings and no encouragement of those who have requested a break or self-exclusion.
  • Indicate independent support and treatment organisations.

2. Tips for playing responsibly

  • Treat gaming as entertainment, and the amount wagered as the cost of that entertainment.
  • Set in advance how much you will spend and how long you will play β€” and respect those limits.
  • Bet only what you can afford to lose. Never use money intended for bills, rent or food.
  • Never try to recover losses by increasing bets.
  • Do not play under the influence of alcohol, other substances or when you are sad, anxious or stressed.
  • Take regular breaks and balance gaming with other activities.
  • Do not borrow money to play.

3. Control tools

Available in My Account > Responsible Gaming or through support:

  • Deposit limits daily, weekly or monthly.
  • Loss limits and wagered amount limits.
  • Session time limit, with automatic closure.
  • Reality check alerts: periodic reminders showing playing time and session result.
  • Complete history of bets, deposits and withdrawals.
  • Time-out: temporary account block for 24 hours, 7 days, 30 days or another period of your choice.
  • Self-exclusion: account block for a minimum of 6 months, 1 year, 5 years or permanently.

How limits work: reductions of limits and requests for time-out or self-exclusion take effect immediately. Increases or removals of limits only come into effect after a minimum waiting period of 24 hours (or longer, according to local law), so that the decision is made calmly. During a time-out or self-exclusion it is not possible to reopen the account before the deadline, and you will not receive marketing communications. The available balance may be withdrawn normally.

4. Minor protection

Registration and play by persons under 18 years of age (or the minimum legal age in your country, if higher) is prohibited. We verify the age of all players and immediately close any account identified as belonging to a minor. If you share your device with children or teenagers, we recommend the use of parental control software, such as Net Nanny, Qustodio or the native controls of your operating system, and never leave your account logged in or save your passwords.

5. Warning signs

Be honest with yourself. If you answer "yes" to any of these questions, it may be time to seek help:

  • Do you play for longer or spend more money than you intended?
  • Have you tried to stop or cut down and been unable to?
  • Do you bet to recover what you have lost?
  • Have you lied to family or friends about how much you play?
  • Have you borrowed money or failed to pay bills to play?
  • Has gaming affected your work, studies, sleep or relationships?
  • Do you feel irritable, anxious or depressed when you are not playing?
  • Do you play to escape problems or relieve negative emotions?

6. Monitoring and intervention

We track risk indicators, such as sudden increases in deposits, very long sessions, frequent cancellation of withdrawals or attempts to recover losses. When we identify signs of risk, we may contact you, suggest control tools, apply limits or, in more serious cases, suspend the account to protect the player. These measures follow our Privacy Policy and may be reviewed by a member of our team at your request.

7. Where to seek help

If you or someone close to you needs support, contact one of these independent and free organisations:

8. Contact us

Our team is available to help set limits, apply a time-out or self-exclusion, or simply talk. Write to lafachabet@gmail.com or access the Help Center. All requests are handled confidentially.

Play in moderation. Prohibited for persons under 18 years of age.